Frequently Asked Questions

Find answers to common questions about our products, care, and shipping here.

Products

What materials are used in your products?

We use premium materials and eco-friendly finishes to ensure both durability and sustainability.

What materials are used in your products?

We use premium materials and eco-friendly finishes to ensure both durability and sustainability.

What materials are used in your products?

We use premium materials and eco-friendly finishes to ensure both durability and sustainability.

Are the products handmade?

Yes, each piece is meticulously handcrafted, blending traditional craftsmanship with modern design for high-quality results.

Are the products handmade?

Yes, each piece is meticulously handcrafted, blending traditional craftsmanship with modern design for high-quality results.

Are the products handmade?

Yes, each piece is meticulously handcrafted, blending traditional craftsmanship with modern design for high-quality results.

How should I care for the furniture?

Regular cleaning with a damp cloth is advised. For wood surfaces, we recommend using specialized care products based on the finish to maintain its natural beauty.

How should I care for the furniture?

Regular cleaning with a damp cloth is advised. For wood surfaces, we recommend using specialized care products based on the finish to maintain its natural beauty.

How should I care for the furniture?

Regular cleaning with a damp cloth is advised. For wood surfaces, we recommend using specialized care products based on the finish to maintain its natural beauty.

Are the products fully assembled?

Our furniture comes partially assembled to ensure safe transport and reduce the risk of damage. Assembly is straightforward, and we provide a detailed instruction manual with every order.

Are the products fully assembled?

Our furniture comes partially assembled to ensure safe transport and reduce the risk of damage. Assembly is straightforward, and we provide a detailed instruction manual with every order.

Are the products fully assembled?

Our furniture comes partially assembled to ensure safe transport and reduce the risk of damage. Assembly is straightforward, and we provide a detailed instruction manual with every order.

Do you offer customizable furniture options?

Yes, many pieces offer customization options, such as different fabrics, wood finishes, and sizes to match your personal style.

Do you offer customizable furniture options?

Yes, many pieces offer customization options, such as different fabrics, wood finishes, and sizes to match your personal style.

Do you offer customizable furniture options?

Yes, many pieces offer customization options, such as different fabrics, wood finishes, and sizes to match your personal style.

Where are your products made?

All our products are designed and developed in-house, with expert craftsmen ensuring the highest standards of quality throughout the production process.

Where are your products made?

All our products are designed and developed in-house, with expert craftsmen ensuring the highest standards of quality throughout the production process.

Where are your products made?

All our products are designed and developed in-house, with expert craftsmen ensuring the highest standards of quality throughout the production process.

Materials and Care

How do I care for wooden furniture?

Wooden furniture should be cleaned regularly with a damp cloth. To maintain its natural beauty, use a plant-based oil finish every few months, depending on the environment and usage.

How do I care for wooden furniture?

Wooden furniture should be cleaned regularly with a damp cloth. To maintain its natural beauty, use a plant-based oil finish every few months, depending on the environment and usage.

How do I care for wooden furniture?

Wooden furniture should be cleaned regularly with a damp cloth. To maintain its natural beauty, use a plant-based oil finish every few months, depending on the environment and usage.

Can our mattresses have a strange smell?

Under normal circumstances, our mattresses are odorless. Should an odor nevertheless occur, please do not worry, this odor is non-toxic and harmless and has no effect on your body. The odor will dissipate if the mattress is left in a ventilated environment for 72 hours.

Can our mattresses have a strange smell?

How can I protect my furniture from scratches?

We recommend using felt gliders under furniture legs and avoiding placing heavy or sharp objects directly on wooden surfaces to prevent scratches.

How can I protect my furniture from scratches?

We recommend using felt gliders under furniture legs and avoiding placing heavy or sharp objects directly on wooden surfaces to prevent scratches.

How can I protect my furniture from scratches?

We recommend using felt gliders under furniture legs and avoiding placing heavy or sharp objects directly on wooden surfaces to prevent scratches.

Can I use standard cleaning products on upholstered furniture?

For fabric upholstery, gentle vacuuming and a damp cloth are generally sufficient. For tougher stains, use specific fabric cleaners. Avoid harsh chemicals to prolong the life of the material.

Can I use standard cleaning products on upholstered furniture?

For fabric upholstery, gentle vacuuming and a damp cloth are generally sufficient. For tougher stains, use specific fabric cleaners. Avoid harsh chemicals to prolong the life of the material.

Can I use standard cleaning products on upholstered furniture?

For fabric upholstery, gentle vacuuming and a damp cloth are generally sufficient. For tougher stains, use specific fabric cleaners. Avoid harsh chemicals to prolong the life of the material.

What maintenance is required for powder-coated steel?

Powder-coated steel is low maintenance and can be cleaned with a soft cloth and mild detergent. Avoid abrasive cleaners to preserve the finish.

What maintenance is required for powder-coated steel?

Powder-coated steel is low maintenance and can be cleaned with a soft cloth and mild detergent. Avoid abrasive cleaners to preserve the finish.

What maintenance is required for powder-coated steel?

Powder-coated steel is low maintenance and can be cleaned with a soft cloth and mild detergent. Avoid abrasive cleaners to preserve the finish.

Shipping and Returns

How much are the shipping costs within Germany?

Shipping within Germany is free of charge.

How much are the shipping costs within Germany?

Shipping within Germany is free of charge.

How much are the shipping costs within Germany?

Shipping within Germany is free of charge.

What are the available shipping methods?

We offer both standard and express shipping options.

Same-day shipping conditions:

(1) Payment is received by 12:00 noon (Monday to Friday, excluding public holidays).
(2) You use an instant payment method (e.g. PayPal, credit card, instant transfer via Klarna, purchase on account or in installments).
(3) The item is in stock (this does not apply to pre-orders or products with specific delivery dates)

Self-collection is currently not possible.

What are the available shipping methods?

We offer both standard and express shipping options.

Same-day shipping conditions:

Self-collection is currently not possible.

What are the available shipping methods?

We offer both standard and express shipping options.

Same-day shipping conditions:

Self-collection is currently not possible.

How can I track my order?

Once your order is shipped, we will send you a tracking number via email, allowing you to monitor your delivery’s progress.

How can I track my order?

Once your order is shipped, we will send you a tracking number via email, allowing you to monitor your delivery’s progress.

How can I track my order?

Once your order is shipped, we will send you a tracking number via email, allowing you to monitor your delivery’s progress.

Do you ship internationally?

Yes, we ship to selected EU member states at the specified shipping costs per item.*

Unfortunately, we do not ship to islands.

Do you ship internationally?

Yes, we ship to selected EU member states at the specified shipping costs per item.*

Unfortunately, we do not ship to islands.

Do you ship internationally?

Yes, we ship to selected EU member states at the specified shipping costs per item.*

Unfortunately, we do not ship to islands.

What if the product doesn’t meet my expectations upon arrival?

We offer a no-questions-asked return policy within 30 days. We kindly ask that the product is returned in its original packaging and remains undamaged.

What if the product doesn’t meet my expectations upon arrival?

We offer a no-questions-asked return policy within 30 days. We kindly ask that the product is returned in its original packaging and remains undamaged.

What if the product doesn’t meet my expectations upon arrival?

We offer a no-questions-asked return policy within 30 days. We kindly ask that the product is returned in its original packaging and remains undamaged.

What if parts of the product arrive damaged?

We provide a replacement parts service for any damaged components.

What if parts of the product arrive damaged?

We provide a replacement parts service for any damaged components.

What if parts of the product arrive damaged?

We provide a replacement parts service for any damaged components.

Can I reach out to you anytime?

Yes, feel free to contact us at any time. We will respond to every message within 48 hours. We offer free customer support for one year after your purchase.

Can I reach out to you anytime?

Yes, feel free to contact us at any time. We will respond to every message within 48 hours. We offer free customer support for one year after your purchase.

Can I reach out to you anytime?

Yes, feel free to contact us at any time. We will respond to every message within 48 hours. We offer free customer support for one year after your purchase.

Didn't find the answer to your question? Contact us!